The Point
Archive
Oh, No...Not Her Again! |
October 1, 2009 |
"Eighty-seven-year-old Gladys has a reputation among her fellow retirement community members," wrote Marilyn Shuttle and Lori Jo Vest in the first chapter of Who's Your Gladys? |
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To schedule or not to schedue |
September 15, 2009 |
To schedule or not to schedule |
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It's not what you say; It's what they hear. |
September 01, 2009 |
Is your local Long Term Care (LTC) community communications clear as mud? The right message can build a mountain of great support while disjointed communications tear down and stick to a LTC operations’ reputation like muck on a white wall. |
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You're doing a great job, thank you. |
August 13, 2009 |
“Good morning, you are doing a great job, thank you...” In many cases that’s all it takes to help improve Long Term Care (LTC) employee satisfaction. Is it really that simple? Maybe, depending on how much time there is to care. |
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Ready, Steady, Make it Happen! |
July 20, 2009 |
Ross Perot once said that opportunity comes to those who are able to change the rules on the competition. In the area of Long Term Care operations there is always a need to bring about fresh ideas... |
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All Long Term Care Business is Local |
July 01, 2009 |
No matter how you define the business of Long Term Care (LTC) it will always come down to revenue flow, resident care and performance at the local facility level... |
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Outside the box leadership in Long Term Care |
June 17, 2009 |
The lives that your Long Term Care business touches aren't only those who fill the beds. The business of Long Term Care comes in contact with a wide range of people on a daily basis and chances are some of them are significant untitled leaders of your staff... |
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You Hear Them Talking, But Are You Listening? |
June 3, 2009 |
The issues surrounding resident loyalty and referral must always be considered an important part of a Long Term Care company’s local marketing efforts. While some may consider the economy a slow period it can also be a time to build resident loyalty and grow new business opportunities... |
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Everything seems to be changing yet there's little effort to make change happen. Sound familiar? |
May 20, 2009 |
Long Term Care facility managers are overwhelmed everyday with critical needs for making a stampede of little operational changes. Meanwhile, they are challenged to reduce costs while reading that Medicare cuts are just over the horizon... |
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Many Long Term Care (LTC) organizations believe there are high correlations between happy employees, reduced costs and improved resident outcomes |
May 13, 2009 |
If you’re like many Long Term Care Managers you probably are concerned with staff satisfaction. Many managers create action plans on how to address staff engagement. Others will relinquish control to their staff in hopes that less accountability will result in higher satisfaction scores... |
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Making $ense In A Downturn Economy |
May 6, 2009 |
Chances are with 2009 underway your Long Term Care business is going through some changes. What was allowed in 2008 might not make financial sense today. As your Long Term Care business evolves with new economic realities, remember that two bedrocks for prosperity come from the stability of your staff and the satisfaction of your residents... |
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